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Đề 404- Học viết thư phản hồi

Giới thiệu : Ở hình thức viết thư này bạn cần viết một bức thư phản hồi tới địa chỉ email mà bạn sẽ đọc. Nội dung bức thư bạn cần viết sẽ được gợi ý trong phần hướng dẫn.


Note: You need to write a response to an e-mail that you will read. What your response needs to include is in the directions so make sure you also read the directions carefully.

 
Dear Sir or Madam,

I am a regular customer of your shop and went there earlier today to do some shopping. I am quite disappointed to notice that I was billed for items that I did not purchase at all. Unfortunately, I noticed it only when I returned home. I am hoping that you would rectify the issue.

I visited your shop at around 9.30 am on Sunday, July 2019 and purchased a number of items. I paid my bill to a young lady who was managing the cash queue 4. I gave her my VISA credit card and was charged 142 dollars and 25 cents for all of my items. The counter was unusually busy and I did not have enough time to crosscheck the amount of the goods I purchased. When I got back home and studied the bill, I noticed some errors. I was charged for each item I bought and in addition, for a pair of socks, 100-gram cheese, a bottle of shampoo and one-kilo apple. I double checked whether they actually packed those items for me and there were nowhere to be found! As I observed, I was 24.75 dollar overcharged for the items I have not purchased.

I am attaching the receipt for your consideration and would like you to refund my amount next time I visit your mall. A mistake like this is not acceptable from a shop like yours. Please take the necessary steps to rectify this error and make sure it does not happen again.

I look forward to getting a reply from you promptly.



Yours faithfully,
Gazelle Nilla

Direction: As if you are the manager of the shop, read the letter and give a suitable response.


Đã hết hạn tham gia gửi bài. Bạn hãy chờ bài học sau để tham gia nhé

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Bảng xếp hạng
1
ngvanchung
Gửi lúc: 2019-07-02 23:36:32
Điểm: 8
2
quynh_02
Gửi lúc: 2019-07-02 23:51:28
Điểm: 8
3
daodinhhandaodinhhan
Gửi lúc: 2019-07-02 22:49:30
Điểm: 7
4
tuannamqp
Gửi lúc: 2019-06-28 17:15:57
Điểm: 6
5
lovely_heart
Gửi lúc: 2019-07-01 22:01:09
Điểm: 6
ĐĂNG PHẢN HỒI CỦA BẠN CHO BÀI HỌC NÀY
CÁC Ý KIẾN BÌNH LUẬN - PHẢN HỒI VỀ BÀI HỌC NÀY

ngvanchung

Tiếng Anh cơ bản sơ cấp

Ngày tham gia: 19-02-2016

Bài viết: 45

• Sổ học bạ: 45
• Điểm thành tích: 6
• Điểm học bạ: 45
Dear Gazelle Nilla, Firstly, thank you for believing and shopping at our supermarket. Besides that, I sincerely apologize to you for the mistake in your bill today and I am also grateful to you for noticing this issue to us timely. After reviewing the data in our software system and the number of goods which was sold within the day, we found out the deviation as you mentioned in your email. Then we have checked the data of the camera at the cash queue 4, we saw that our employee made a mistake when she was making a payment for your goods. That is she forgot to clean information of the previous customer in the monitor before beginning new payment. However, she just starts work at our supermarket today and does not completely familiar with the new job yet, and we also reminded her about this problem. We totally agree to refund the amount that you charged for each item in addition. Whenever you arrive at our supermarket, please present your bill and identification card to our customer service employees, they will return your money back. Besides that, to offer our sincere apologies for the mistakes, we will give you a voucher worth 100$. We hope this gift will make you satisfied and keep purchasing at our supermarket. Once again, we sincerely apologize for errors in your bill and thank you very much for your email. I am looking forward to seeing you shopping in our supermarket. Yours faithfully, Zola Nguyen The manager of the ABC supermarket
Gửi lúc: 23:36:32 ngày 02-07-2019
Điểm: 8/10
Time : 2019-07-04 15:29:24

Dear Gazelle Nilla,

Firstly, thank you for believing and shopping at our supermarket. Besides that, I sincerely apologize to you for the mistake in your bill today and I am also grateful to you for noticing this issue to us timely.

After reviewing the data in our software system and the number of goods which was sold within the day, we found out the deviation as you mentioned in your email đang giải thích nguyên nhân tính nhầm tiền cho khách mua hàng chứ không phải liên quan đến email. Then we have checked dùng quá khứ đơn đối với hành động xảy ra và hoàn tất trong quá khứ the data of the camera at the cash queue 4, we saw that our employee made a mistake when she was making a payment for your goods. That is she forgot to clean information of the previous customer in the monitor before beginning new payment. However, she just starts dùng quá khứ đơn work at our supermarket today and does not dùng quá khứ đơn completely familiar with the new job yet, and we also reminded her about this problem.

We totally agree to refund the amount that you charged for each item in addition. Whenever you arrive at our supermarket, please present your bill and identification card to our customer service employees, they will return your money back. Besides that, to offer our sincere apologies for the mistakes, we will give you a voucher worth 100$ số tiền hơi nhiều. We hope this gift will make you satisfied and keep purchasing at our supermarket.

Once again, we sincerely apologize for errors in your bill and thank you very much for your email. I am looking forward to seeing you shopping in our supermarket.

Yours faithfully,
Zola Nguyen
The manager of the ABC supermarket

 

Bài viết của bạn giải quyết vấn đề khá rõ ràng và hợp lý, song bạn nên lưu ý về cách vận dụng ngữ pháp nhé. Cố gắng phát huy cách viết này nhé.

Điêm" 7.5

quynh_02

Tiếng Anh cơ bản sơ cấp

Ngày tham gia: 08-12-2015

Bài viết: 872

• Sổ học bạ: 236
• Điểm thành tích: 138
• Điểm học bạ: 236
Dear Ms.Gazelle Nilla, I am writing in reply to a letter I received from you a few days ago. In your letter, you stated that you had to pay for items that you did not buy and you asked us to check the bill that you sent us, then you asked us to give change for you. As soon as I received your letter, I checked and found out that this was our mistake in processing the clients’ bill. In fact, the young lady, who is responsible for charging you, scanned the barcode label accidentally updating the previously paid invoice on the computer, so you had to pay for items you did not buy. Indeed, I know our staff carelessness has caused you a lot of trouble. In fact, she is in the probationary period. She has not had much experience. This is totally our mistake, so I am willing to bear the full responsibility. I will give you a full refund of $ 24.75. Besides, I promise that the same thing will never happen. If you go to our shop next time, you will be discounted and feel satisfied. Finally, I would like to send our sincere apology to you. I hope that you will continue to be regularly our store to discover the change of new services. Besides, I am looking forward to receiving your feedback to serve you in the most thoughtful way. Yours sincerely, Robert Caldwell
Gửi lúc: 23:51:28 ngày 02-07-2019
Điểm: 8/10
Time : 2019-07-04 15:33:48

Dear Ms.Gazelle Nilla,

I am writing in to (to V chỉ mục đích) reply to a letter I received from you a few days ago. In your letter, you stated that you had to pay for items that you did not buy and you asked us to check the bill that you sent us, then you asked us to give change for you.

As soon as I received your letter, I checked and found out that this was our mistake in processing the clients’ bill. In fact, the young lady, who is dùng quá khứ đơn vì hành động đã xảy ra và hoàn tất trong quá khứ responsible for charging you, scanned the barcode label accidentally updating dùng quá khứ đơn, tương quan động từ khi liệt kê the previously paid invoice on the computer, so you had to pay for items you did not buy. Indeed, I know our staff carelessness has caused quá khứ đơn you a lot of troubles danh từ số nhiều sau a lot of. In fact, she is in the probationary period. She has not had much experience.

This is totally our mistake, so I am willing to bear take the full responsibility. I will give you a full refund of $ 24.75. Besides, I promise that the same thing will never happen. If you go to our shop next time, you will be discounted and feel satisfied.

Finally, I would like to send our sincere apology to you. I hope that you will continue to be regularly our store to discover the change of new services. Besides, I am looking forward to receiving your feedback to serve you in the most thoughtful way.

Yours sincerely,
Robert Caldwell

 

Bài viết của bạn viết khá rõ ràng các ý, các nội dung và giải quyết vấn đề hợp lý. Tuy nhiên, bạn cần chú ý 1 vài lỗi về ngữ pháp đã chỉ ra ở trên.

daodinhhandaodinhhan

Tiếng Anh cơ bản hoàn thành

Ngày tham gia: 07-03-2017

Bài viết: 4279

• Sổ học bạ: 752
• Điểm thành tích: 2069
• Điểm học bạ: 752
Dear Gazelle Nilla, First of all, I would like to express my hearty thanks to you for trusting and choosing our shop to shop at around 9.30 am on Sunday. I am also very grateful to you for timely reporting me the problem that you were billed for items that you did not purchase at all. On behalf of the shop, as the manager, I would like to express my sincere apology to you regard to this problem. After you had complained, I immediately asked the young lady who had been managing the cash queue 4 by around 9.30 am on Sunday. She said that she had been wrong to pay your bill. In fact, there was a man bought a pair of socks, 100-gram cheese, a bottle of shampoo and one-kilo apple. He had asked the young lady who had been managing the cash queue 4 by that time to pay a bill to her. By that time, she had been busy and concurrently, the man had gone to the toilet, then you had asked her to pay your bill. Until the young lady paid the bill, he had paid the bill of both what you bought and what the man bought. Until the man came back, it was 10.00 am and it was another's shift. As a result, the bill you paid was wrong and the money you paid was redundant. As a solution to this problem, I will definitely refund your amount next time you visit our mall. Furthermore, I will even give you a 50% discount next time you shop at our mall. Once again, I sincerely apologize to you and thank you very much for your letter. What I really hope is that you will ignore this unfortunate incident and continue shopping in my shop in the future. We ensure that this incident will not happen for the second time. I am looking forward to seeing you later at our mall. Yours faithfully, The manager of the shop - Han Dinh Dao P/s: It's difficult for me to breathe.
Gửi lúc: 22:49:30 ngày 02-07-2019
Điểm: 7/10
Time : 2019-07-04 15:22:51

Dear Gazelle Nilla,

First of all, I would like to express my hearty thanks to you for trusting and choosing our shop to shop at around 9.30 am on Sunday. I am also very grateful to you for timely reporting me the problem that you were billed for items that you did not purchase at all. On behalf of the shop, as the manager, đã dùng on behalf rồi thì không cần thiết chức vụ nữa I would like to express my sincere apology to you regard to this problem.

After you had complained, I immediately asked the young lady who had been managing dùng quá khứ tiếp diễn với hành động xảy ra tại 1 thời điểm xác định trong quá khứ the cash queue 4 by around 9.30 am on Sunday. She said that she had been wrong to pay không phải thanh toán mà là tính hóa đơn your bill. In fact, there was a man bought a pair of socks, 100-gram cheese, a bottle of shampoo and one-kilo apple dùng mệnh đề quan hệ để giải thích cho danh từ a man. He had asked the young lady who had been managing the cash queue 4 by that time to pay a bill to her. By that time, she had been busy and concurrently, the man had gone to the toilet, then you had asked her to pay your bill. Until the young lady paid the bill, he had paid the bill of both what you bought and what the man bought. Until the man came back, it was 10.00 am and it was another's shift. As a result, the bill you paid was wrong and the money you paid was redundant.bạn giải thích rất rối và khó hiểu, chỉ cần tóm lại là có sự nhầm lẫn như thể nào chứ không nên giải thích cô ấy hỏi, anh ấy hỏi; cho đến khi ...

As a solution to this problem, I will definitely refund your amount next time you visit our mall. Furthermore, I will even give you a 50% discount next time you shop at our mall.

Once again, I sincerely apologize to you and thank you very much for your letter. What I really hope is that you will ignore this unfortunate incident and continue shopping in my shop in the future. We ensure that this incident will not happen for the second time.

I am looking forward to seeing you later at our mall.

Yours faithfully,
The manager of the shop - Han Dinh Dao

 

Nhìn chung, bạn giải quyết vấn đề khá rõ ràng các bước, biết cách diễn đạt, triển khai ý. Tuy nhiên, cách bạn giải thích nguyên nhân thì rất rối. Bạn cần cô đọng ý hơn nữa nhé.

Điểm" 6.5

Bố mẹ yêu con vô điều kiện, thế giới ngoài kia cần điều kiện mới yêu con.

Mina0810

Tiếng Anh cơ bản sơ cấp

Ngày tham gia: 21-04-2019

Bài viết: 25

• Sổ học bạ: 9
• Điểm thành tích: 2
• Điểm học bạ: 9
Dear Ms Gazelle Nilla, First of all, I am deeply sorry for this unexpected situation. On behalf of shop, I would like to send you my apology for your inconvenient that happened on Sunday, July 2019. However, as our regulation the customers have to check bills and goods before leave the shop. Kindly understand for us that when you came back home we could not check the goods and bill. We would like to give you 10% discount of bill for the next time you shop instead of refund. We hope that you will continuous support shop. We also highly appreciate contribution ideas of customers. As manager position, I have reminded shop’s counter. We commit that it surely not happened on the next time. We have also adjusted our shop system to provide the best services to customers. One again, we apologize for your inconvenient. Thank and best regard!
Gửi lúc: 22:05:04 ngày 02-07-2019
Điểm: 3/10
Time : 2019-07-04 15:15:05

Dear Ms Gazelle Nilla,
First of all, I am deeply sorry for this unexpected situation dùng mệnh đề quan hệ để làm rõ nội dung của vấn đề. On behalf of shop, I would like to send you my apology for your inconvenient dùng danh từ sau tính từ sở hữu that happened on Sunday, July 2019.
However, as our regulation the customers have to check bills and goods before leave dùng Ving sau giới từ the shop. Kindly understand for us that word by word when you came back home we could not check the goods and bill.
We would like to give you 10% discount of bill for the next time you shop instead of refund. We hope that you will continuous support shop. We also highly appreciate contribution ideas of customers. ?
As a manager position, I have reminded shop’s counter. We commit that it surely not happened on the next time. ? We have also adjusted our shop system to provide the best services to customers.
One Once again, we apologize for your inconvenient.
Thank and best regards,!

Signature?

Bạn chưa hoàn thiện cấu trúc viết thư và không đưa ra được vấn đề phàn nàn, giải thích được nguyên nhân, hướng giải quyết vấn đề.

Bạn cần viết thư tới Gazelle Nilla với cương vị là chủ cửa hàng nơi cô ấy mua sắm đồ dùng để phản hồi thư phàn nàn về việc phải thanh toán một số mặt hàng mà cô ấy không mua như sau:

- Cám ơn thư phàn nàn về tình hình cô ấy phải thanh toán một số mặt hàng mà cô ấy không mua

- Thể hiện thái độ lấy làm tiếc khi biết thông tin đó; đề cập đến thực trạng vấn đề

+ Thời gian

+ Cách thức thanh toán và số tiền bị tính thừa

- Tìm hiểu nguyên nhân của sự việc và có câu trả lời thỏa đáng

- Hướng giải quyết vấn đề: hoàn lại số tiền thanh toán thừa và thậm chí có chính sách giảm giá khi mua sắm lần sau

- Xin lỗi khách hàng và hứa không để xảy ra tình trạng tương tự nữa

- Hy vọng khách sẽ vẫn ủng hộ cửa hàng của bạn

 

shawniii123

Tiếng Anh cơ bản sơ cấp

Ngày tham gia: 01-07-2019

Bài viết: 5

• Sổ học bạ: 5
• Điểm thành tích: 0
• Điểm học bạ: 5
23ree343gqdsrg
Gửi lúc: 20:46:05 ngày 02-07-2019
Điểm: 0/10
Time : 2019-07-04 05:49:19

Bạn cần viết thư tới Gazelle Nilla với cương vị là chủ cửa hàng nơi cô ấy mua sắm đồ dùng để phản hồi thư phàn nàn về việc phải thanh toán một số mặt hàng mà cô ấy không mua như sau:

Opening: Gazelle Nilla,

Body:

- Cám ơn thư phàn nàn về tình hình cô ấy phải thanh toán một số mặt hàng mà cô ấy không mua

- Thể hiện thái độ lấy làm tiếc khi biết thông tin đó; đề cập đến thực trạng vấn đề

+ Thời gian

+ Cách thức thanh toán và số tiền bị tính thừa

- Tìm hiểu nguyên nhân của sự việc và có câu trả lời thỏa đáng

- Hướng giải quyết vấn đề: hoàn lại số tiền thanh toán thừa và thậm chí có chính sách giảm giá khi mua sắm lần sau

- Xin lỗi khách hàng và hứa không để xảy ra tình trạng tương tự nữa

- Hy vọng khách sẽ vẫn ủng hộ cửa hàng của bạn

Closing: Yours Faithfully,

Signature: chữ kí

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